Job Title: Operations & Reservations Manager – Destination Management Company
Salary: €28,000 - €30,000 gross per year + Bonus
Location: Madrid, Spain
This boutique Destination Management Company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe.
Their bilingual, international team works closely with high-end travel advisors and trusted local partners to create seamless, authentic itineraries focused on art, history, gastronomy, and wine. They are known for their personalized service, operational excellence, and attention to detail.
They are looking for an experienced Operations & Reservations Manager to oversee day-to-day booking operations and client servicing.
This role is ideal for someone with a background in DMC operations, travel coordination, concierge services, or hospitality, who enjoys managing multiple reservations, liaising with suppliers, and delivering exceptional client experiences.
Candidates with DMC, inbound tour operator, or luxury travel agency experience are strongly encouraged to apply.
Key Responsibilities
- Manage end-to-end reservations for tailor-made itineraries
- Coordinate with hotels, guides, transport providers, venues, and local partners
- Act as a primary point of contact for clients and travel advisors
- Ensure smooth execution of services before and during travel
- Handle itinerary changes, special requests, and problem-solving as needed
- Maintain strong relationships with suppliers and service partners
- Support internal processes, service standards, and operational workflows
- Assist with planning special events, experiences, and bespoke requests
- Contribute to customer loyalty initiatives and repeat business
Idóneo Candidate Profile
- 3–5 years' experience in travel, hospitality, or DMC operations
(roles such as Operations Executive, Senior Travel Coordinator, Concierge, Group Coordinator, or similar)
- Fluent in English and Spanish (essential)
- Strong organizational skills and attention to detail
- Comfortable managing multiple bookings and priorities
- Client-focused mindset with strong communication skills
- Knowledge of the Spanish and Portuguese markets is a plus
- Experience working with American clients or travel advisors is a plus
- Team player who can also work independently
The Offer
- 6 months of structured training
- Private healthcare insurance
- Team trips and familiarization experiences
- Performance-based bonus program after 6 months
- Monday–Friday schedule (no weekends)
- Supportive, international working environment
Job Title: Operations & Reservations Manager – Destination Management Company
Salary: €28,000 - €30,000 gross per year + Bonus
Location: Madrid, Spain
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