Responsibilities
* ILS development topics: The ILS Manager will act as project manager for all ILS disciplines and related activities.
* Supports in the offer preparation phase for new business opportunities.
* ILS Management setup including ILS milestone planning, coordination, monitoring, follow-up, and reporting of ILS work packages (LSA, Tech Pubs, Obsolescence Management, Training).
* Ensure that customer requirements with respect to Services and ILS are respected.
* Ensure delivery on time, on cost and on quality of all contractual deliverables.
* Design To Support: strengthen the direct connection between services and engineering to influence system design for optimal supportability in service.
* Work with local ILS suppliers/subcontractors and the organization for the startup of subcontracted activities.
* Management of suppliers for the different ILS work packages (work package preparation, planning, periodical reporting meetings, quality checks on deliverables and related administrative documents).
* Review of subcontractor’s technical scope.
* Coordination with all relevant internal and external stakeholders (e.g., Production, Supply Chain, Sales, Project Managers, Customers).
* Coordination of entry into service phase with service transition teams.
* Periodical reporting to international ILS team lead.
* Link and liaison with ILS Team in Germany and Spain.
* Participate in Customer ILS progress meetings. Preparation for entry into Service: The ILS Manager is responsible for defining and implementing the service and support capability of Rohde & Schwarz for products, systems, and customer projects. The goal is to implement a service and support concept that meets the contractually agreed requirements from supply contracts for products, systems, and customer projects, as well as service contracts (e.g., Service Level Agreement).
* Identify and implement required service and support structures as well as capabilities.
* Implement contract details in SAP and C4C (contract number, support teams, KPIs, etc.).
* Initiating and monitoring the service-oriented material introduction, including subcontractor management.
* Create and maintain the Service Implementation Plan until handover to the Service Delivery Manager (SDM).
* Coordinate and initiate the creation and maintenance of the system bill of materials.
* Ensure spare parts availability within customer projects.
* Implement the training concept for internal and external service and support personnel.
* Participate in the FAT & FinAT to finalize service and support-related information.
* Conduct an end-to-end test of the defined service processes.
* Hand over and explain the defined service concept to the Service Delivery Manager and the Service and Support Structure.
* Contribute to the service product development process if necessary.
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