Novogene is a leading integral provider of genomic services and solutions.Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.We are currently recruiting for a Logistics Specialist based in Spain.Were searching for a proactive professional who can optimise workflows, manage vendor relationships, and ensure our goods move across the globe with precision.Location: Remote in Spain, ideally in major citiesJob descriptions:1. Customer Shipment Supporta. Proactive Guidance: Provide clients with clear sample shipment instructions, including packaging standards, labeling requirements, and pickup scheduling procedures.b. Pickup Coordination: Schedule on-demand pickup services for clients, coordinating with logistics providers (e.g., DHL, FedEx, UPS) or internal Novogene drivers to collect sample packages at specified locations and times.c. Dedicated Point of Contact: Serve as the primary logistics liaison for clients during the shipment process, addressing all inquiries regarding transit times, tracking, customs clearance, and related matters.2. End-to-End Shipment Monitoring & Issue Resolutiona. Full Journey Tracking: Monitor real-time status of client shipments from pickup, transit, and customs clearance through to final delivery at the laboratory.b. Exception Management: Proactively identify issues such as shipping delays, customs holds, or missing documentation, and promptly coordinate with customs authorities, logistics providers, clearance agents, and internal teams for resolution.c. Client Communication Bridge: Provide transparent and timely updates to clients in case of logistics issues, effectively managing their expectations.3. Compliance & Documen