**HR Ops Analyst**
Reporting to the Associate Manager for Regional Ops, the role is responsible for providing support throughout the employee lifecycle journey for employees based in Southern Europe region, and maintain Tier 2 operational support for stakeholders and employees.
**What you'll do**:
- Respond to stakeholder requests in an accurate, timely and professional manner.
- Develop the skills necessary to help customers understand business challenges.
- Seek to continue building understanding of the organization's processes, objectives and challenges and their impact on the business.
- Learn about designing, implementing and administering process, programmatic or system solutions.
- Assist with developing standard processes or protocols.
- Learn about vendor management and product/service delivery quality standards.
- Learn about project timelines and a schedule of tasks to achieve project milestones.
- Assist to keep relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.
- Help coordinate stakeholder input and collaboration efforts for solutions to issues.
- Begin to think about how, why and when policies/processes are standardized.
- Assist with tasks and/or help to provide data to support implementation of holistic solutions that forge linkages between structure, people, process and technology.
- Seek to understand key performance indicators related to own work and the importance of metrics in defining success (e.g., efficiency and effectiveness).
- Acquire a basic understanding of how the department operates and fits into the larger organization.
- Build awareness of the policies, practices, trends and information that impact the organization and its customers.
- Build basic understanding of the financial impact of decisions/solutions on the organization and its customers
**Who you are**:
- Experienced in a fast paced, changeable environment (desirable to have previous HR experience)
- Up to date knowledge of employment law for your locations
- Basic understanding of HR processes (e.g. onboarding, payroll processing, local legislations)
- Passion to work and develop career in HR
- Fluent in written & verbal English and Spain; understanding of Italian preferred
- Knowledge of Workday, ServiceNow (or similar case management system) and Payroll administration very desirable
- A highly customer-oriented approach, committed to achieving excellent levels of customer service
- Excellent organizational skills
- Articulate and fluent communicator
- Collaborating and working well together with others, ability to establish relationships at all levels
- Demonstrates a can-do attitude, and is pro-active and professional in all client contact
- Must have attention to detail and ability to prioritize tasks
**About Expedia Group**
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