Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.
A team player, enthusiastic, curious, and dedicated team members, our receptionist is the heartbeat of our customer service.
Key tasks :
* Manage the day-to-day running of the reception, being the first point of contact for student queries or complaints. This includes greeting guests and attending to their needs, ensuring they receive outstanding customer service.
* Build rapport with residents and resolve complaints or issues promptly.
* Ensure smooth check-in and check-out processes for students.
* Verify that all documents and payments are received before student arrival and that rooms are prepared.
* Charge students correctly upon check-out.
* Coordinate work with maintenance and housekeeping departments for reported issues.
* Assist the Residence Manager with administrative tasks.
* Demonstrate product knowledge and reflect company values through excellent customer service.
* Perform general office duties such as correspondence, emails, filing, and answering phones to ensure smooth reception operations.
* Manage guest sign-in/out and key control, monitor building security, and report suspicious activity.
* Handle mail and parcel receipt and distribution efficiently using the in-house system.
* Process requests related to tenancy extensions, room moves, and transfers.
* Handle sales inquiries, property viewings, and the letting process as required.
* Follow policies and procedures diligently.
* Liaise with Maintenance, Housekeeping, Finance, and Sales departments regularly.
Schedule : Monday to Sunday / Shift work / 40 hours per week.
We are waiting for you : )
Livensa Living will process your personal data for recruitment purposes and, with your consent, for future job opportunities. You can withdraw your consent or learn more about data processing here.
#J-18808-Ljbffr