We are currently working with a large cyber security company to find a Customer Success Engineer on a 12 month contract.
As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.
This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.
The Role:
* Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing the SASE solutions to achieve their business and security objectives
* Assist customers in implementing the SASE solutions and fully integrate these into their security and networking operations
* Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
* Serve as a customer advocate in influencing product roadmap and improvements
* Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
* Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Experience:
* BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
* Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
* In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
* Understanding SASE architecture and value proposition
* Past experience with Data Security product suite (CASB, DLP)
* Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
* Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
* Knowledge of Linux (including BASH and Python scripting)
* Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions