For our corner in El Corte Inglés in Marbella we are looking for a Client Advisor.
Obtenga más información sobre las tareas generales relacionadas con esta ocasión a continuación, así como sobre las habilidades requeridas.
She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities
Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
Assist customers accordingly with Etro selling ceremony
Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
Ensure the achievement of the Store goals, enhancing and developing the business
Build and strengthen relationships with customers by developing CRM strategies
Establish good group dynamics, through efficient communication
Contribute to manage the visual display of the products in accordance with Etro visual guidelines
Help ensuring the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Etro standards and policies
Key Requirements
Deep passion for fashion and luxury
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Experience in a similar role within fashion retail companies
Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
Ability to adapt to different customers
Team-playing attitude
Strong communication skills
Ability to work in a dynamic environment
Fluent in English. Another language is a plus
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