Position Summary
Drive continuous process improvement— especially mass processes — ensuring clear standards, operational efficiency, scalability, legal quality and reduced error rates.
Main Duties and Responsibilities
* Business and process analysis and optimization.
* Oversee critical processes. Identify recurring errors. Track cycle times, operational capability and productivity. Propose and support automation initiatives. Prepare management reports and monitor KPIs.
* Design and document workflows, standard operating procedures and checklists.
* Execution of projects within the time limit, budget and accepted quality.
* Monitor progress, work results and key aspects of the project in a measurable way and report them to the supervisor.
* Proposing corrective actions to improve project implementation using updated methods and tools.
* Serve as a key liaison between the legal department and other business functions and external stakeholders, ensuring alignment with company goals.
Experience and Qualifications
Essential
* Law degree.
* Minimum 2 years of experience in legal department, law firms, ALSP with operational environment or in-house legal operations. Involvement in process improvement, legal technology implementation and project management.
* Strong interest in operations, process improvement and technology.
* Analytical mindset.
* Critical and creative thinking.
* Outstanding organizational skills, demonstrable ownership and accountability.
* Communication skills.
* Ability to manage projects.
* Goal-oriented and positive attitude.
* Knowledge of Microsoft Office (with an emphasis on Excel) at an advanced level. Other tech tools are a plus.
* Be professionally fluent in English.
Desirable
* A master’s degree, advanced studies in operations, Lean Six Sigma, legal project management, LegalTech or similar is a plus.
Compliance Responsibilities
* All employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management including:
* Taking accountability for their own actions, decisions, and professional conduct.
* Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator.
* Following the Company’s policies, procedures, and conduct standards at all times and participating in the management of risks.
* Monitor for and promptly escalation any presente or suspected non-compliance with policy, regulation, or breach of local legislation.
* Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities.
* Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA’s values and Group Code of Conduct which adheres to the highest standard of ethics.
* Co-operating fully with internal reviews, audits, or regulatory investigations if required.
* All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.
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