Overview
Shipping Operations Specialist role at Wallapop – Barcelona based, with a hybrid working model. This role focuses on ensuring a seamless, reliable, and cost-efficient shipping experience across Italy, Portugal, and future markets. You will manage relationships with third-party logistics providers and postal operators, driving continuous improvement in service quality and delivering the shipping roadmap.
Wallapop is a Barcelona-based scale-up empowering conscious, human consumption and a connected trade ecosystem. We operate in Spain, Italy, and Portugal, offering a catalog of hundreds of millions of products and services.
Backed by investors such as Accel, Insight Partners & Naver Corp, Wallapop aims to become the world’s best unique goods trading platform.
All roles are based in Barcelona. We follow a hybrid model with a minimum of 6 days per month in the office. Each team self-organizes cadence and in-person/remote rituals.
What You Will Do
* Collect business requirements from internal stakeholders and external carrier partners, translating them into clear, actionable projects.
* Lead cross-functional initiatives to deliver on the shipping roadmap, ensuring alignment between product developments and operational needs.
* Measure, monitor, and improve shipping service performance (delivery times, pickup rates, reliability, customer satisfaction).
* Identify process bottlenecks and drive continuous improvements in efficiency and user experience.
* Lead negotiations with logistics partners, defining contractual terms, SLAs, and pricing conditions to support growth and profitability.
* Manage ongoing partner relationships to ensure delivery excellence and cost efficiency.
* Collaborate with Product, Tech, and Data teams to align operational and technical solutions with business goals.
* Communicate plans, priorities, and trade-offs clearly to all stakeholders to ensure transparency and accountability.
What We’re Looking For
* 3–6 years of experience in logistics, operations, or supply chain management, ideally within e-commerce, marketplaces, or parcel delivery environments.
* Strong project management and stakeholder management skills, with experience leading cross-functional initiatives.
* Solid analytical mindset and ability to interpret performance data (Excel / Looker experience is a plus).
* Experience managing relationships and negotiations with logistics partners or postal operators.
* Fluent in English and comfortable working in Italian;
Spanish is a plus.
* Proactive, structured, and outcome-oriented mindset with attention to operational details.
Benefits
* Competitive phantom shares package for all employees
* Generous individual learning budget of 2k per year
* Group and individual English, Catalan & Spanish lessons as part of our working day
* Private Health Insurance with Alan
* Flexible working hours + intensive Fridays
* Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
* Gym & Wellness plan, including physiotherapist in the office
* Generous referral Program & Charity Donation
* Bonus for weddings & newborns
* Monthly plan for free shipping, bumps & home-pick-up on our services
* Work anniversary Gifts and Birthday Surprises
* Contribution towards your WIFI in your monthly payroll
* One-off payment to set up your home office
* Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
* 26 holidays per year
* TOP hardware of your choice (latest Apple or Windows)
Hiring Process
What does the hiring process look like? All interviews take place remotely. The steps typically include:
* Intro Call – by talent acquisition to discuss the role, the company, and your experience and expectations (45–60 minutes).
* Task – a practical assignment to showcase relevant skills.
* Expertise Interview – with the hiring team focusing on core skills (60–90 minutes).
* Stakeholder Interview – cross-functional collaboration assessment (60 minutes).
* Culture Interview – alignment with Wallapop’s purpose and proposition (60 minutes).
* Offer – discussed with talent acquisition and confirmed in writing.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Supply Chain
Industries
* Technology, Information and Internet
We sponsor visa processes for international candidates when applicable and provide legal & admin support along with a competitive relocation package. Wallapop is an equal-opportunity employer and supports diversity and inclusion.
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