Summary
The hotel manager is responsible for overseeing the daily operations of a hotel, including managing staff, ensuring guest satisfaction, and maintaining the maximium high level of quality in terms of hotel's positioning.The role involves to provide senior leadership and support to other managers and colleagues in executing our purpose. The adecuado Hotel Manager will accomplish this by monitoring the daily functions of the Operational Division. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.
Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Responsibilities include:
- Providing senior leadership by developing and assuming key management responsibilities.
- Responsible for short
- and long-term planning and the management of the operations in the front and back of the house.
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
- Assume the role of liaison between all departments within the hotel.
- Supervise departmental performance and provide them council.
- Coach and counsel employees to reflect Hyatt service standards and procedures.
- Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring.
- Prove a strong development attitude, demonstrating a proactive and forward-thinking with an appealing and charismatic leader.
- Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control.
- Cooperation with Cluster Support Departments in daily operations horizontally.
- Hotel Manager will report to Cluster General Managers who provide guidance and supervision over hotel´s operation and development.
**Qualifications**:
- Previous relevant experience as Director of Operations, Hotel Manager or General Manager. Minimum of 2 years.
- In-depth skills and knowledge of hotel operations.
- Possess strong leadership & communication skills.
- Experience with training, financial management and customer service.
- Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
- A true desire to exceed guest expectations in a fast paced customer service environment.