What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering the best value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team experiencing rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we do?
The IT department is mainly responsible for supporting our employees, primarily focusing on our call center, which operates across several time zones.
We are seeking a talented IT Support Technician who would like to continue providing quality on-site or remote support to all types of users, with the tools provided by us.
What will you do?
* Provide in-situ and remote support.
* Help manage the equipment stock.
* Prepare Windows, Linux, and macOS computers.
* Manage user access to our platforms.
* Support and check meeting rooms and events.
* Learn about security and best practices.
* Create documentation to assist users and the team in their daily tasks.
Qualifications:
* At least 1 year of experience.
* Basic knowledge of networking.
* Experience with Windows 10 and the Office suite; knowledge of macOS and Linux support is a plus.
* Knowledge of Jira and Unifi is valued.
* Fluent English level is required.
* Nice to have: CCNA, CFGM SMX or higher certifications; VoIP knowledge; experience supporting Call Centers.
What we offer:
* Competitive compensation package aligned with responsibilities and experience.
* Flexible benefits for transportation and food via Cobee, plus private health insurance.
* Offices located in Barcelona City.
* Permanent contract from the start.
* Travel at reduced prices!
* Referral bonus for bringing talented colleagues.
* Join a fun, motivated multicultural team in a rapidly growing organization!
Exoticca is an equal opportunity employer. Diversity and inclusiveness are core values. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under applicable law.
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