Donaldson is committed to solving the world's most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.
What is the role about?
At Donaldson Spain, we are currently looking for a Customer Service Representative to join our motivated and talented EMEA team. In this role, you will be focused on handling customers' purchasing orders, developing strong relations with the assigned accounts, and supporting the sales team for continue market growth.
Your daily responsibilities will be:
- To process, monitor and follow-up customers' purchasing orders
- To ensure effective service and administrative support for the assigned customers (B2B)
- To provide delivery commitment to customer and follow-up on order activity, to alert customers and sales team in case of discrepancies
- To manage invoice creation, corrections, and the return of the material activities
- To receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly commination with customers, to maintain excellent customer relationships
- To coordinate internally with other departments (sales, logistics, finance, and production) to keep all aware of customer activities
What do we expect from you?
- Previous experience in administration, customer service or logistics
- Working knowledge of MS Office packages and Outlook. Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- Strong communication and administration skills, to be a fast learner and a team player
- Flexibility, ability to multi-task, to manage time and to adopt to changes
- Pro-active attitude (initiative to contact customers), ability to take a decision when necessary
- Native in any European language and fluent English (company language).
What do we offer you?
- Be part of a leading organization with +100 years of experience and over 14.000 employees
- International work environment and internal growth opportunities
- Competitive salary and a permanent contract
- Shuttle bus from Plaza España (BCN) to our office (Terrassa)
- Versátil work schedule (7.30 - 9.30h to 16.30 - 18.30h)
- Hybrid WFH policy (3 days of telework per week) after the initial training at the office for 2 months
- Social benefits after one year seniority (health, dental and life insurance) on the top of your salary
- Great workspace with a terrace to enjoy during your breaks
- Free online Spanish lessons outside working hours
- Monthly activities organized by our employees
CATEGORIA
Atención a clientes
DEPARTAMENTO
Customer Service
NIVEL
Empleado
NÚMERO DE VACANTES
5
**EXPERIENCIA MÍNIMA**:
: No Requerida
EXPERIENCIA MÍNIMA
Al menos 1 año
JORNADA LABORAL
Completa