Customer Service Representative page is loaded
Customer Service Representative
Apply locations: Tres Cantos, Madrid
Time type: Full time
Posted on: Posted 10 Days Ago
Job requisition id: VAC25189
The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively, in line with relevant guidelines.
He/she ensures adequate and reliable customer administration to contribute to customer satisfaction and the achievement of the commercial targets of the OpCo.
Activities include accepting and processing incoming orders, answering questions, solving problems, and handling customer complaints related to orders, to guarantee customer satisfaction and relationship continuity.
The role is within the Customer Service department of an OpCo, which manages orders and coordinates with customers regarding products, delivery options, and complaints. The client base includes independent clients, distributors, individual farmers, and key accounts.
The complexity of the role depends on the product portfolio, the variety of products/formulations, and the geographical scope of the OpCo.
At levels IV and V, the role may include team leader or supervisory responsibilities, planning, coordinating, and supervising daily activities within the Customer Service team.
Job Description:
* Sales and Sales Support:
o Supports and initiates follow-up actions with customers, providing product information to facilitate effective communication.
o Answers questions about products, applications, pricing, and delivery times.
o Re-negotiates contracts for renewals regarding price, specifications, and delivery, within set parameters.
* Order Processing and Data Management:
o Handles incoming orders to ensure timely delivery, monitors order processing, and updates relevant systems.
o Updates product data, prices, and introduces new products into the system.
* Customer Relationship Management:
o Manages customer records and handles requests and orders in line with company policies.
o Maintains accurate and complete customer information for proper processing.
* Customer Satisfaction:
o Logs and resolves customer issues within prescribed times, actively solving problems and complaints.
o Provides support for standard problems, escalating complex issues as needed.
* Continuous Improvement:
o Identifies bottlenecks and contributes to process improvements.
* Communication/Coordination:
o Communicates with clients about solutions, options, and reports to managers.
o May plan and supervise team activities for optimal workflow.
Our Organisation:
Trouw Nutrition is a global leader in innovative feed specialties, premixes, and nutritional services for the animal nutrition industry, operating in 25 countries with around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
We are committed to diversity and inclusion, considering all applicants without regard to protected characteristics. Please inform us if you require accommodations during recruitment.
About Us
Nutreco, with brands Skretting (aquafeed) and Trouw Nutrition (animal nutrition), is a leader in animal nutrition and aquafeed, operating in over 90 countries. Our purpose is Feeding the Future, addressing the challenge of feeding 9 billion people by 2050 responsibly.
#J-18808-Ljbffr