PAt Auren Personas, we operate within the Selection Executive Search division, providing specialized Human Resources consulting services. /ppbr/ppWe are currently collaborating with a leading company in the the consumer goods sector, based in Valencia, which is looking to expand its team by hiring a professional for the position of bTeam Leader Customer Consumer Service Manager /b /ppbr/ppThe company operates within the camping and outdoor consumer goods industry and manages a portfolio of leading brands in Europe, each with its own identity, forming a strong and complementary offering. /ppThese brands cover multiple product categories including camping furniture, leisure products, and tableware, known for their quality, innovation, and design. /ppbr/ppFrom its headquarters and distribution center in Europe, the company supplies customers across Europe, including distributors, agents, retailers, and consumers. In addition, it has multiple offices across Europe dedicated to sales, innovation, and marketing activities. /ppbr/ppWith a dedicated team of approximately 40 colleagues, the organization focuses on growth, innovation, and strengthening its position in the international market. /ppbr/ppbAbout the Role: /b /ppThe company is looking for a proactive and service-driven bTeam Leader Customer Consumer Service Manager /b to lead and further professionalize its international customer and consumer service organization across Europe.This role is based in Valencia, Spain, and is responsible for managing and developing a customer service team operating across The Netherlands, Germany, and Spain, while ensuring the highest possible level of service towards both B2B customers and end consumers. /ppThe Team Leader Customer Consumer Service Manager will play a key role in elevating the department to the next level by implementing AI-driven solutions, optimizing existing software systems, and improving operational processes to efficiently manage the increasing volume of customer and consumer inquiries. This role requires strong leadership, operational oversight, cross-functional collaboration, and a continuous improvement mindset. /ppThe ideal candidate combines strong people management skills with a hands-on operational approach and has the ability to improve systems, processes, and customer experiences in a fast-moving international environment. /ppbr/ppbLeadership Team Management /b /pulliLead, coach, and develop the international customer and consumer service team across: /liliThe Netherlands /liliGermany /liliSpain /liliCreate a service-oriented, performance-driven, and customer-focused culture /liliEnsure clear communication, efficient workflows, and strong collaboration between teams and regions /liliImplement KPIs, reporting structures, and performance monitoring to improve service quality and efficiency /liliSupport team development through training, coaching, and continuous process improvement initiatives /li /ulpbr/ppbCustomer Consumer Service Excellence /b /pulliEnsure outstanding service delivery towards B2B customers and end consumers across all markets /liliAct as escalation point for complex customer issues and key customer challenges /liliMaintain close oversight of customer satisfaction, response times, and service quality /liliSafeguard consistent communication and professional service across all customer touchpoints /liliContinuously identify opportunities to improve customer experience and service standards /li /ulpbr/ppbProcess Optimization AI Implementation /b /pulliDrive the implementation and optimization of AI tools and existing software systems to improve efficiency and scalability /liliIdentify opportunities to automate repetitive tasks and improve response handling processes /liliAnalyze workflows and implement improvements to increase speed, accuracy, and operational effectiveness /liliEnsure the department is fully utilizing available systems and technologies /liliWork closely with Operations to optimize integrations and processes /li /ulpbr/ppbCross-Functional Collaboration /b /pulliWork closely with: /liliLogistics /liliOperations /liliSales /liliMarketing /liliFinance /liliEnsure smooth internal cooperation to safeguard service levels and customer satisfaction /liliCoordinate proactively on delivery issues, product availability, claims, and operational challenges /liliSupport sales activities, promotions, and marketing campaigns to ensure smooth execution and customer communication /li /ulpbr/ppbSystems Operational Management /b /pulliMaintain strong oversight of all customer service-related systems and processes /liliMonitor operational performance and proactively identify bottlenecks and inefficiencies /liliEnsure accurate and efficient handling of orders, claims, returns, and customer inquiries /liliContribute to the continuous improvement of internal procedures and operational standards /liliSupport scalability and future growth through structured process management /li /ulpbr/ppbRequirements: /b /ppbr/ppbExperience Background /b /pulliProven experience in customer service management, consumer service, or customer operations leadership within an international environment /liliExperience managing and developing international teams /liliStrong background in customer experience, operational processes, and service optimization /liliExperience with ERP, customer service software, and AI-driven support tools /liliExperience in process improvement and operational efficiency projects is highly preferred /li /ulpbr/ppbr/ppbIndustry Affinity /b /pulliAffinity with or experience in consumer goods industry is a strong advantage /liliUnderstanding of seasonal dynamics, consumer expectations, and retail customer structures is a plus /li /ulpbr/ppbSkills Competencies /b /pulliStrong leadership and coaching abilities /liliCustomer-centric mindset with excellent problem-solving capabilities /liliStrong organizational and operational management skills /liliExperience with AI tools, automation, and customer service systems /liliAnalytical and process-driven mindset /liliStrong communication and stakeholder management skills /liliAbility to balance strategic improvements with hands-on operational involvement /liliFluent in English; Dutch and/or German are strong advantages /liliSpanish language skills are highly preferred /li /ulpbr/ppbPersonality /b /pulliEntrepreneurial and proactive /liliStructured and solution-oriented /liliCalm under pressure and able to manage priorities effectively /liliStrong communicator with international cultural awareness /liliComfortable working in a dynamic, growing organization /li /ulpbr/ppbBenefits: /b /ppbWhat We Offer /b /pulliA key role in shaping and professionalizing the international customer and consumer service organization /liliHigh level of ownership and autonomy /liliOpportunity to work across multiple European markets and departments /liliA dynamic and growing organization with strong international brands /liliOpportunity to drive innovation through AI and process optimization /liliCompetitive compensation package aligned with experience and performance /li /ulpbr/ppThank you for your application and interest. We look forward to discovering your talent! /ppAt Auren Selection Executive Search, we offer a comprehensive range of solutions for talent identification, attraction, selection, and assessment. /ppWe provide both local and international services, regardless of hiring volume. Our teams are highly specialized, with over 20 years of experience and a strong track record of success. /p