Role – Senior Consultant / IT Support Engineer
Technology – Endpoint Management & Device Certification
Location – Madrid, Spain
Compensation – Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in;
you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Infosys is an equal opportunity employer.
We are seeking a highly skilled and experienced Onsite IT Support Engineer to join our team in Madrid. The ideal candidate will have a strong background in endpoint management (SCCM, Intune), hardware support, device certification, and BeyondTrust remote support tools. You will play a key role in ensuring operational excellence in the client device ecosystem by handling day-to-day technical issues and helping certify new hardware configurations for enterprise use.
Key Responsibilities:
- Provide hands-on, onsite support for Windows and Mac devices including troubleshooting hardware issues, peripheral setups, and system diagnostics.
- Manage device provisioning and certification, collaborating with global engineering teams to validate hardware standards and configurations.
- Perform software deployments, patching, and compliance reporting using Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune.
- Use BeyondTrust for secure remote access to support users and maintain device hygiene.
- Collaborate with cross-functional teams including security, network, and infrastructure to resolve complex technical issues.
- Maintain an inventory of IT assets and ensure alignment with corporate compliance standards.
- Document technical issues, solutions, and standard operating procedures.
- Support lifecycle management of endpoints including onboarding, upgrades, and decommissioning.
- Partner with vendors and internal stakeholders for hardware evaluations, RMA processing, and escalations.
Skills Required:
- Experience, preferably in an enterprise environment.
- Strong knowledge and hands-on experience with SCCM (MECM) and Microsoft Intune.
- Proven experience in device certification, image building, and hardware evaluation.
- Solid understanding of Windows OS and macOS environments.
- Experience using BeyondTrust (Bomgar) for remote troubleshooting and privileged access management.
- Familiarity with enterprise security tools and standards.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English;
Spanish language proficiency is a strong plus.
- Ability to work independently and manage priorities in a fast-paced environment.
- This is a fully onsite role based in our Madrid office.
- Occasional travel may be required within the region for hardware audits or onsite interventions.
Preferred Qualifications:
- Microsoft certifications (e.G., MD-102, SC-300, or legacy SCCM certifications).
- Experience with Apple Business Manager, Autopilot, or related deployment tools.
- Prior experience working with global IT operations and supporting device platforms at scale.
Personal:
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer