PbAbout us /b /ppAt SARIA Food Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products. /ppbr/ppbVan Hessen, Devro /bandb Bioiberica /b use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary. With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry. The global life science company Bioiberica produces active ingredients for humans, animals and plants, from starting material it receives from Van Hessen. /ppbr/ppWe create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters. /ppbr/ppbAbout the role /b /ppWe are looking for an experienced bIT Service Delivery Manager /b to oversee the end-to-end delivery of SaaS-based IT services and associated applications. This role is critical in ensuring services are reliable, high-quality, and aligned with business needs. /ppbr/ppYou will play a key role in driving service excellence, improving customer satisfaction, and ensuring operational efficiency across the IT service lifecycle. /ppbr/ppbResponsibilities /b /pulliOwning and managing the end-to-end delivery of IT services and SaaS solutions /liliEnsuring services meet agreed SLAs and KPIs and exceed business expectations /liliActing as the primary liaison between IT and business stakeholders for service-related matters /liliLeading major incident response, coordinating internal teams and external vendors /liliManaging incident, problem, change, and service request processes /liliIdentifying and managing service risks, dependencies, and continuity plans /liliMonitoring service performance and driving continuous improvement initiatives /liliBuilding and maintaining strong relationships with vendors and internal teams /liliSupporting contract negotiations and service agreement reviews /liliProviding operational direction to multiple vendors and delivery teams /liliEnsuring compliance with security, privacy, and regulatory requirements /li /ulpbr/ppAt SARIA Food and Pharma our bcultural principles /b aren’t just words—they guide how we work every day and how we deliver success together. /ppbr/ppb✔ We Act Like Owners /b /ppb✔ We Care Because It Counts /b /ppb✔ We Push for Progress /b /ppb✔ We Are Even Better Together /b /ppbr/ppbWe are looking for someone who /b /pulliTakes real ownership in their role /liliCares about doing things the right way /liliLooks for ways to improve and work smarter /liliBrings people together to meet our business goals /li /ulpbr/ppbAbout you /b /pulliStrong analytical skills with attention to detail and data accuracy /liliGood risk awareness and understanding of operational impact /liliExcellent communication skills, with the ability to engage both technical and non-technical audiences /liliAbility to manage multiple priorities and meet deadlines effectively /liliPrevious experience in a similar role and hands-on experience with ITSM processes (incident, problem, change, and service management) /liliExperience managing suppliers and SLAs, including contract support /liliProven ability to manage cross-functional teams and third-party vendors /liliExperience establishing and maintaining governance models /liliExperience onboarding/offboarding suppliers and integrating them into ITSM processes /liliBachelor’s or Master’s degree in IT or a related technical field is desirable /liliITIL certification or strong, demonstrable understanding of ITSM principles /liliPRINCE2 or PMP certification is desirable but not essential /liliProfessional level English and Spanish languages are essential /li /ulpbr/ppbPlease note this is a Direct Search led by SARIA Food and Pharma. Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs. /b /ppbr/ppbEquality and diversity at SARIA Food and Pharma / Saria group of companies /b /ppWe value diversity and are committed to an inclusive working environment in which all employees are respected and supported regardless of gender, age, ethnic origin, religion, sexual orientation, disability, or social background. We expressly welcome applications from people with a wide range of perspectives and experiences. Our goal is to ensure equal opportunities and actively combat discrimination – both in the application process and in everyday working life. /p