Overview
Converse Retail Lead – 40 Hours – Alicante Pop Up Store
Become part of the Converse Team. Converse is a place to explore potential, break barriers and push out the edges of what can be. The brand seeks achievers, leaders and visionaries who bring skills and passion to a challenging and evolving world to make things better as a team.
As our Retail Lead and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and providing direction to other store employees. Help ensure long-term business growth by providing outstanding merchandising and customer service support within the Converse Store.
Responsibilities
* Operational and Merchant Excellence: Ensure consistent execution of operating and merchant standards.
* Open and close the store per operating procedures and standard processes.
* Partner with the Store Manager to ensure that all visual merchandising, promotions, and markdowns are completed within guidelines and on time (to include mismates, obsolete, and defectives).
* Follow shipment standard processes and policies.
* Ensure that employees are cross-trained as appropriate in all areas of operation, such as footwear, apparel, equipment, cashiering, and back of the house.
* Customer Service: As a Converse Brand Ambassador, lead and demonstrate the STARS MANTRA daily.
* Role: Consistently communicate financial objectives and critical metrics such as daily goals and hourly readings. Mentor and encourage team members to reach those goals.
* Financial Performance: Assist in delivering the financial budget. Contribute to the store’s financial performance through efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.
Qualifications
* A passion for Converse and the Fashion/Apparel footwear industry.
* Experience in retail and/or leadership positions.
* Very good command of English language (written and spoken).
* Experience and competency in serving exceptional consumer service.
* Ability to coach and develop a strong team.
* Strong focus on communication.
* Flexibility to work in shifts and on weekends.
Company Culture
Converse is more than a company; it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment, and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Generous benefits packages accompany the experience.
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