We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
The aim of the Account Manager is to manage and develop local client accounts with the support of a local event management team, offering the full range of MCI solutions to clients and prospect clients.
Although involved in operation of events, the Account Manager has the responsibility to develop and maintain and grow accounts for MCI Spain. He/she is the guardian of the strategic customer relationship and must orchestrate the development of corporate wide resources to provide comprehensive products, services and solutions to the strategic accounts. The Account Manager helps find ways to help both MCI and the client make and save money. He/she is the voice of the customer within the company.
Main Responsibilities
* To manage and develop the client relationship of several local clients with a view to maximising the client business opportunity to the full.
* To be responsible for specific Client Account Mapping and strategic client development plans and activities.
* Fulfil all reporting and strategic data analysis for MCI and the corresponding clients.
* Regular and frequent communication with clients to monitor client satisfaction.
* Manage all opportunities and work hand in hand with local offices for a successful execution.
* To oversee and monitor project progress in different teams in Spain but also all over Europe.
* To monitor and maintain quality and adherence to processes, identifying and contributing to their improvement.
* To provide leadership, direction and support to the team whilst maintaining motivation and enthusiasm to successfully deliver the project.
* To drive for excellence in customer service and quality delivery.
* To represent MCI Spain and Global (and the wider group) as and when necessary or appropriate.
Job Requirements
* A minimum of 5 years experience in account management in Spain within the meetings industry (Madrid based agencies) demonstrating consistent progression in roles and responsibilities
* Experience in planning, developing and delivering events and communication programs in the private sector in an international environment
* Experience in managing local or global customer accounts
* Bilingual English and Spanish is a must
* Superior verbal, written communication and presentation skills are essential
* Result driven personality with energy, commitment, and a strong drive to succeed
* Ability to multitask and complete the full range of jobs from data entry through to budget management
* Able to analyse research findings and develop concept plans & strategies for Local Accounts
* Great customer mindset, proactive disposition with strong negotiation and problem-solving skills
* Ability to work autonomously
* Occasional travel for business trips
* Proven Project Management skills
* Interest in and knowledge or experience in Sustainability Services
* Based in Madrid
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference