PbPosition –Deskside support tech /b /ppbr/ppbr/ppbr/ppbr/ppbJob Summary: /b /ppThe L2 Desktop Support Technician is responsible for providing advanced technical support and /pptroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. /ppbr/ppbKey Responsibilities: /b /pp· Provide Second-level technical support for desktop/laptop hardware, software, and peripheral /ppissues. /pp· Install, configure, and maintain operating systems, software applications, and system updates. /pp· Perform root cause analysis to identify recurring technical problems and develop solutions. /pp· Excellent in troubleshooting break/fix issues of windows and mac computers /pp· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. /pp· Collaborate with IT team members on projects, upgrades, and implementations. /pp· Maintain accurate records of work performed, issues, and resolutions using the company's /ppticketing system. /pp· Provide remote support and troubleshooting for users working from home or in the field. /pp· Train and mentor junior support technicians as needed. /pp· Ensure compliance with IT policies, security protocols, and best practices. /pp· Perform routine maintenance and inspections to ensure optimal performance of equipment /pp· Build and maintain strong relationships with end users and ensure user satisfaction /ppQualifications: /pp· Associate's or bachelor’s degree in information technology, Computer Science, or related /ppfield, or equivalent work experience. /pp· 2-4 years of experience in a desktop support or similar role. /pp· Strong knowledge of Windows and Mac operating systems. /pp· Proficiency with Microsoft Office Suite and other common software applications. /pp· Experience with Active Directory, group policies, and user account management. /pp· Familiarity with remote desktop tools and support software. /pp· Excellent problem-solving and analytical skills. /pp· Strong communication and interpersonal skills. /pp· Ability to work independently and as part of a team. /pp· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support /ppTechnician (MCDST) are a plus /p