HireOn Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Barcelona. The team the employee would join supports customers of a popular sneaker brand.
Position: Customer Service Agent
Location: Barcelona, Spain
Employment type: Temporary (3 months) Full-time or Part-time (30 hours per week)
Work model: Hybrid - work from the office during training and 3 days per month after training
Remuneration: 18 400 euro gross/year
**DUTIES AND RESPONSIBILITIES**:
- Work alongside the Management Team to meet deadlines and achieve goals
- Live and breathe the company values; be a brand ambassador
- Become an expert on the sneaker brand
- Work in a fast-paced environment and showcase your multitasking skills
- Maintain a high level of attention to detail; be meticulous and vigilant
- Personalize the customer experience - find the right tone for each situation
**REQUIREMENTS**:
- A fluent level of Italian and French with strong grammar and spelling skills
- High level of English (both spoken and written)
- Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
- Fearless independence with the ability to think on your feet, there's no finish line to what's possible
- High energy, drive, and a friendly personality
- Resourcefulness and confidence to take the initiative in a fast-paced environment
- A strong teamwork ethic and a "can do" attitude
- It will be a plus if you practice sports (runners, football players, tennis players, hikers...)
**OFFER**:
- Contract: Temporary of 3 months (with 1 month probation period) with the possibility of extension.
- Full-time or Part-Time: (30 hours/week)
- Working days/hours:
- Monday to Friday, from 10 am to 7 pm for full-time
- Or Monday to Friday, from 10 am to 4 pm for part-time
- Rewards: Multiple performance-based rewards, and discounts on the sneakers
- 2 holidays accrued per calendar month
- Paid bank holidays + 1 extra day off
- Hybrid: Working from the office 3 days per month, for client visits and training and the rest working from home
- Employee Assistance Program - free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Training: 8 days, Monday to Friday, full-time, from the office
**Salary**: From 18,400.00€ per year