Description
Key Responsibilities May Include:
1. Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
2. Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
3. Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
4. Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
5. Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
6. Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
7. Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
8. Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
The Office-Based Business Development and Account Manager will be responsible for managing a portfolio of key customers, with a revenue stream of approximately €1.5M, while contributing to the execution of the company’s growth strategy. The role focuses on both acquiring new business and developing existing accounts through tailored account plans, all managed from the office.
Key objectives include growing early-stage customers through lane expansion and positioning the company as a preferred supplier within their operations (dual sourcing), as well as identifying, re-engaging, and winning back customers currently working with with other poolers.
Other Key Accountabilities:
9. Growth– Manage activities of self and team to meet budget targets and profitability levels and reinforce pool discipline with customers.
10. Revenue stream– Manage activities of self and team to meet budget targets and profitability levels and reinforce pool discipline with customers.
11. Negotiation withnew businesses-Develop strong, mutually beneficial relationships.
12. Maintain continuity of business–maintainrelationships and service levels to ensure customer loyalty and soretainbusiness
13. Work alongsidebroader commercial teamfor each customer account to protect and grow the accounttomeet and exceed annual targets.
14. Work with all functional stakeholders to unlockfor each customer account to protect and grow the account to meet and exceed annual targets.
Qualifications:
15. Business / Commercial Degree
16. 2-3years’ experienceinsales or business
Skills and Knowledge:
17. Excellent commercial negotiation and presentation skills
18. Salesforce& BW user
19. Proficient use of MS Office
20. Supply Chain Mapping
21. Analytical,energetic,excellent listener, relationship builder,excellentcommunicator ,versatile
Languages:
22. Spanish and English are a must
23. Portuguese would be a plus
Remote Type
Hybrid Remote
Skills to succeed in the role
Adaptabilité, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Digital Customer Solutions (Dcs), Empathie, Établir des relations, Expérience client (CX), Experimenting, Gestion de relations, Gestion des comptes, Interprétation de données, Négociation, Our Business, Partenariats clients, Propositions de valeur, Travail d'équipe, Understand Customers
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at