Atos Group is a general leader in digital transformation with about 56,000 employees and annual revenue of approximately €7.2 billion, operating in 54 countries under the Atos and Eviden brands. It is Europe’s top cybersecurity provider and offers AI‑powered end‑to‑end solutions across industries.
Customer Support Agent with French
Responsibilities
- Interact with customers via telephone, e‑mail and web, providing technical support and problem‑solving expertise.
- Identify, evaluate and prioritize customer issues and complaints.
- Analyze customer problems and develop effective resolution plans.
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in training programs to support new technologies, procedures and customer service enhancements.
- Collaborate with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.
Requirements
- Languages: proficiency in French & English (mandatory).
- Skills: basic PC skills, excellent communication abilities.
- Availability: willingness to work in shifts (7x24, 40 hours per week).
- Experience: no specific experience required; initial training will be provided.
- Attributes: service‑oriented, proactive cooperation, results‑focused, initiative and customer‑oriented.
Here at Atos, diversity and inclusion are embedded in our DNA.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.
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