Our client is a global IT services provider that supports major companies and public institutions with digital transformation and IT infrastructure solutions.
As a Multilingual Helpdesk Analyst, you will:
-Support users across Europe by phone, email, and ticketing tools
- Troubleshoot and resolve IT-related issues
- Escalate complex problems to specialized teams
- Log and document all interactions accurately
- Maintain high levels of customer satisfaction
- Collaborate with your team and other departments
You are the perfect match if:
-You have an advanced level of Italian, French, and English
- You have a positive attitude and problem-solving skills
- You have interest in IT and willingness to learn
- You have excellent communication skills and a customer-focused mindset
- You have the ability to work well in a team and respect schedules
- You have logical thinking and the ability to stay calm under pressure
What do we offer:
-Remote work 80% of the time (4 days/month on-site)
- Full-time contract (39 hours/week) with rotating schedule Monday-Friday 07:00-19:00
- Ticket restaurant (€1100 per year)
- Private health insurance with Sanitas after 6 months
- Access to VIP District perks: gym discounts, restaurants, car wash, etc.
- Career development and leadership programs
- Free online language classes (German, French, Spanish & English)