Requirements
* Based in Barcelona
* Native level of Dutch and fluent in English. Speaking more languages are always welcome!
* An open minded person with a high level of communication skills
* Care about customer needs and always try to make their experience unique and satisfactory
* Knowledge in CRM tools
* Experienced in a customer support environment
What the job involves
* Answer incoming requests via phone, email and chat
* Assist our customers on questions about our electronic reservation book, our website or app
* Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
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