Senior Assistance Coordinator – Viking Assistance Group
Location: Fuengirola or Torrevieja, Spain.
Role Overview
As a Senior Assistance Coordinator, you will manage complex assistance cases, including medical cases and transports, while ensuring exceptional customer service. You will collaborate with integral partners and work in a fast‑paced environment where accuracy and empathy are key.
Key Responsibilities
- Handle customer inquiries and provide guidance on insurance coverage
- Manage medical cases and arrange medical transports
- Coordinate with travel agencies and healthcare providers
- Ensure timely and effective assistance for customers worldwide
Qualifications
- 2–3 years of experience in travel assistance or related fields
- Education in tourism, healthcare, law, or related areas is an advantage
- Fluency in one or more Nordic languages and strong English skills
- Additional languages are a plus
Desired Skills
- Strong communication skills (phone and written)
- Structured, solution‑oriented, and able to work under pressure
- Positive attitude, flexibility, and strong work ethics
What We Offer
- Competitive salary and benefits
- Full training and career development opportunities
- A modern office environment with a Nordic culture and international team
Work Conditions
- Full‑time position with rotating shifts (day, evening, night, weekends)
- Location: Fuengirola or Torrevieja, Spain
- Remote work is not applicable
If you have any questions, you are welcome to contact us.
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