Salesforce Project Manager
Omega CRM, a Merkle & Dentsu company and a global leader in Customer Experience solutions, is looking for a Salesforce Project Manager to manage end‐to‐end Salesforce implementations for our clients.
Responsibilities
Provide support in the pre‐sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
Assign and supervise team tasks, managing scheduling, vacations and absences during the project.
Manage project progress to ensure deadlines, scope, and budget are met.
Facilitate change requests to keep all parties informed of schedule and budget impacts.
Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow‐up meetings and steering committees.
Alert operations management of potential deviations. Establish communication and risk mitigation plans.
Monitor all incoming and outgoing project documentation. Ensure deliverables adhere to quality standards.
Lead project demos for the client.
Lead the resolution of issues arising from project implementation.
Lead the relationship and pursue customer satisfaction regarding the project.
Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful elements.
Responsible for sending customer satisfaction surveys regarding the project.
Identify potential Up & Cross‐Selling opportunities for the account.
Lead team retrospectives and identify potential internal improvements.
Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Qualifications
+5 years of experience in PM roles.
+3 years participating in end‐to‐end CRM implementation processes.
Experience working with agile methodologies (SCRUM, Jira, etc.).
Medium – high level of English.
What We Offer
Permanent contract.
Flexible schedule – balance your professional and personal life.
Certifications plan – improve your skills and receive official certificates from our partners.
Home office – you decide and we support you.
Flexible retribution (public transport ticket, restaurant ticket, etc.).
Health insurance.
OMEGA in action – our commitment to a better society is more than an intention.
Professional development: evolve, grow and get where you want to go.
About Us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer‐centric solutions, technology and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end‐to‐end solutions that integrate media, creativity, content, technology and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education and Non‐Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing and Analytics.
Client satisfaction is at our core (rating: 4.9/5). We've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
Seniority Level
Mid‐Senior level
Employment Type
Full‐time
Job Function
Project Management and Information Technology
Industries
Advertising Services
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