Remoto: Teletrabajo
Take your career to the next level with Amaris Consulting as an Io T Engineer Device Connectivity. Become part of an international team, thrive in a general group with €800 M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. WHAT WOULD YOU NEED? Bachelor's or Master's degree in telecommunications, electronics, computer engineering or a related technical field. Solid fundamental knowledge of communication and connectivity technologies (Cellular Io T, Bluetooth, Wi‐Fi). Hands-on experience working with connected hardware/devices. Solid understanding of FOTA/OTA update flows for connected embedded devices. Hands-on experience with device‐to‐cloud communication using the MQTT protocol. Strong analytical and problem‐solving skills, able to investigate complex technical issues. Ability to document and explain complex technical topics in a clear and structured way. Good communication skills and very good command of English (spoken and written). Early‐to‐mid career mindset with curiosity and motivation to grow in connected technologies. Nice to have: Experience with communication protocols and mesh networks, edge computing/Edge AI, or AWS connectivity services. Exposure to preventive/predictive maintenance, AI/chatbots, and data platforms/dashboards. Previous collaboration with quality, after‐sales or customer support organisations. WHAT WILL YOU DO? You will join a Smart Devices team, responsible for the digital and connectivity experience of a large installed base of connected products in the field, working at the intersection of devices, mobile applications, cloud platforms and support operations. Analyse and resolve connectivity issues related to device onboarding, pairing and network communication. Investigate and support technical incidents reported by after‐sales, customer care and local markets. Act as a subject‐matter expert for connectivity issues in the field and provide clear guidance to stakeholders. Support rollouts of new application versions, firmware and connectivity features across markets. Respond to connectivity‐related questions, tickets and escalations from local market teams. Prepare, update and maintain service and troubleshooting guides for connected devices. Contribute to and maintain connectivity content in the internal knowledge base used by an AI chatbot. Support mobile app developers and device development teams on connectivity topics and constraints. Review UI designs and connectivity solutions for new features and use cases, ensuring feasibility. Support Business Analysts with requirements clarification and documentation. Support the Quality Lead in defining test strategies and test plans for connectivity use cases, perform connectivity testing, and participate in acceptance testing. Contribute to preparation and validation of connectivity‐related KPIs and support data engineers in validating dashboards and metrics. Monitor connectivity performance trends and anomalies and highlight them proactively. Prepare and update chatbot content, collaborating with markets to continuously improve responses. WHY US? Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level. Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, language sessions, webinars, and workshops. Take charge of your training with an annual personal budget and company-paid certifications. Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance. Benefit from our We Care program, supporting employees in critical situations. Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.