Job Title: Area Customer Service Coordinator – Managed Services Onsite
Location: Jacksonville, FL (Multiple Sites)
Pay Rate: $20/hr
Schedule: Monday – Friday | Flexible hours between 6:00 AM – 7:00 PM as needed
Assignment Length: 1 Year
Travel: Local travel required between Jacksonville sites
Job Summary
Client is seeking a dependable and customer‑focused Area Customer Service Coordinator to support daily operations across multiple managed service locations in Jacksonville, FL. This role provides onsite support for mail, print, scan, and printer services within university, corporate, legal, and healthcare environments. The ideal candidate will have strong customer service skills, production print experience, technical troubleshooting ability, and the flexibility to support multiple locations as needed.
Key Responsibilities
* Support daily managed service operations at multiple customer sites
* Provide mailroom, print, scan, and copy service support
* Deliver and install printer toner and provide first responder printer support
* Assist with onboarding, training, and cross‑training team members
* Support process improvements and operational best practices
* Maintain strong customer relationships and ensure high customer satisfaction
* Troubleshoot customer and equipment issues and escalate when needed
* Assist with implementation of new accounts and service expansions
* Travel between Jacksonville area sites as required
* Maintain accurate monthly expense reporting
Qualifications
* High school diploma required; additional education preferred
* Minimum 1 year of related customer service, office support, print, or operations experience
* Strong communication and problem‑solving skills
* Production print or mailroom experience preferred
* Intermediate Microsoft Office and computer skills
* Valid driver’s license, reliable transportation, and acceptable driving record required
* Ability to work independently and within a team environment
* Flexible schedule availability
Physical Requirements
* Frequent standing, walking, bending, and lifting up to 50 lbs.
* Ability to move equipment weighing up to 400 lbs. on wheels
* Frequent local travel between sites
Additional Information
* Business casual attire or Ricoh shirts required
* Parking provided or reimbursed
* Virtual interview process
* No vaccine requirements
Equal Opportunity Employer / Disabled / Protected Veterans
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401(k), and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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We also consider qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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