The Practice Manager has overall supervision and accountability of the engineering team relating to their unique practice capability area like App Modernisation, Data Mod, Platform Mod, Cloud Ops etc., The Practice Manager works with key internal & external stakeholders to develop strategic, tactical solutions to scale up technical capabilities and build high performing team. The responsibilities of this role are inclusive of the oversight of personnel, practice artifacts, tools, associated key performance indicators (KPIs) and vendor relationships. The Practice Manager works with clients and partners in our Delivery, Sales, Solutioning, Marketing, and other functions to improve our existing products, expand offerings capability, rapidly correct gaps, and better market our offerings for maximum impact. The Practice Manager is responsible for supporting and in some cases manages specific practice-based services. Essential FunctionsPractice Management o Leverage TEKsystems Global Services' strengths and core competencies to develop foundational set of services o Work in conjunction with Sales and Solutioning teams considering market trends to derive an optimal portfolio of productized and / or vertical offerings o Oversee the day-to-day operational and tactical aspects of multiple projects and initiatives o Monitor project health and reviews deliverables across projectsIndustry Understanding o Responsible for the evaluation and potential redesign of practice offerings o Development and design solutions for premise based as well as geographically distributed delivery models o Development of relatively simple, yet thorough messaging around Practice offerings;
their fit with our other offerings, the competitive landscape, target client profile, value proposition and differentiation from competitors o Persistent education and research on relevant industry benchmarks based on size and scale o Develop systems to measure our performance against industry standards and clearly articulate our successes and challengesFinancial Management o Manage to revenue goals set for practice area o Accurately forecast revenue, profitability, margins, bill rates and utilization for practice teams o Set expectations regarding revenue and profitability projectionsBusiness Development o Work in conjunction with our Sales team on product development and sales support o Grow long-term relationships with clients and capitalize on partnership opportunities o Provide other Practices, Solution Executives (SE's), Sales team and Project Management Organization (PMO) ongoing updates on relevant services o Ensure successful delivery of practice led engagements to drive high customer satisfaction and references for business expansionCommunication o Serve as key participant in team and client meetings o Raise our visibility through involvement in local and national industry organizations o Confronts issues openly and quickly o Effectively communicate relevant project / practice information to superiors and peers in other practices o Tactfully communicate sensitive information o Handle difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individualVendor Management o Manage relationships with vendors / partners, while maintaining proper control o Manage vendors to service level agreements (SLAs) o Qualify and select appropriate vendors based on strategic objectives QUALIFICATIONSBA or BS degree in a related field, MS preferred.10 years of software development team management experience in an IT consulting service provider environment Work Experience10 years software development team leadership experience in an IT services provider environmentProject or Program management experience (i.E. able to manage a portfolio of projects concurrently)Experience in managing and leading project delivery teams on any one of cloud platforms is essential (AWS, GCP or Azure)Expertise in delivering projects related to Application Migration & Modernisation, Data Modernisation, Quality Testing or Cloud Operations is essentialProposal and / or Statement of Work development experienceProject Management Professional (PMP) or Agile (SAFe / Scrum) certification preferredSix Sigma or Lean (Process Management) or ITIL preferred not requiredHigh degree of confidence and efficacy in hands-on executive presentation (C-suite) and preparation.Experience working with and creating strong relationships with India and North America based employees / teams.
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