About RateGain
Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world's largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23 out of top 30 hotel chains, 25 out of top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation.
Business Overview
Demand Booster is the only end-to-end platform for digital marketing and unified distribution that is aimed at improving direct revenue for your hotel or chain by at least 30%. We have the largest database of travel intent traffic globally combined with proprietary business intel to increase conversion, drive direct bookings, and reduce dependency on third-party channels.
* 300+ global brands
* 1.7bn+ digital identities
* 22x ROAS
* 140+ connected booking engines
What we are looking to hire:
We are looking for an energetic and customer-centric Associate Partner - Partnerships & Strategic Alliances based in Barcelona / Germany to strengthen our relationships with key post-sales customers and strategic partners. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, minimizing churn, and identifying opportunities for upsell and cross-sell within existing accounts.
Responsibilities:
Manage post-sales customer relationships as the primary point of contact
Ensure customer satisfaction and drive product adoption
Conduct regular customer review meetings and capture feedback
Monitor customer health scores and address risk indicators
Develop retention plans to prevent churn
Identify upselling and cross-sell opportunities within existing accounts
Work closely with Sales to drive account expansion
Strengthen relationships with strategic partners and alliance stakeholders
Coordinate with internal teams (Product, Support, Marketing) to resolve customer issues
Maintain accurate account records, customer insights, and growth pipelines
Provide periodic reports on customer status, risks, and revenue opportunities
Requirements:
3–6 years of experience in Customer Success, Account Management, or Strategic Alliances
Strong stakeholder and relationship management skills
Ability to identify and drive upsell/cross-sell opportunities
Experience analyzing customer data and usage trends
Excellent communication and problem-solving abilities
Familiarity with CRM or customer success tools.
Support customers during onboarding by assisting with setup and basic implementation tasks.
Work with internal teams to ensure the onboarding steps are completed smoothly and on time.
German Speaker
We are Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. While performing the duties of this job, the work environment may require an individual to be able to sit or be stationary at a computer and use computers for extended periods, and move freely around the building.