Qualifications
* Proven expertise in Mac/iOS device management using Microsoft Intune .
* Extensive experience with Microsoft 365 administration, including Azure AD, Conditional Access, and security best practices.
* Strong experience managing and integrating Microsoft Teams with third-party conferencing hardware, particularly Cisco .
* Familiarity with the Teams Pro portal and Cisco device management for video conferencing.
* Excellent troubleshooting, analytical, and problem-solving skills.
* Ability to work independently, manage multiple priorities, and contribute effectively to a team environment.
* Relevant industry certifications (e.G., Microsoft Certified: Modern Desktop Administrator Associate, Cisco certifications) are a strong plus.
* Excellent English B2-C1
Key Responsibilities
The successful candidate will be responsible for the optimization, troubleshooting, and daily management of the following environments:
Mac/iOS Device Management
* Administer and maintain our Mac and iOS device fleet using Microsoft Intune (Microsoft Endpoint Manager).
* Develop, deploy, and manage configuration profiles, application deployments, and security policies for Mac and iOS devices.
* Ensure device compliance, implement Zero-Touch deployment (e.G., Apple Business Manager), and manage lifecycle for all Apple hardware.
* Troubleshoot complex hardware, software, and networking issues unique to the Mac/iOS ecosystem.
Microsoft 365 Administration
* Provide advanced administration and support for the full Microsoft 365 suite (e.G., Exchange Online, SharePoint Online, OneDrive).
* Manage user identities, access, and security within Azure Active Directory (Azure AD), including hybrid identity solutions, conditional access policies, and Multi-Factor Authentication (MFA).
* Utilize Microsoft Endpoint Manager (MEM/Intune) for administration beyond Apple devices, including policy management and device enrollment.
* Manage and administer the various Microsoft Admin Portals (e.G., M365 Admin Center, Security & Compliance).
Teams Video Conferencing and Cisco Integration
* Manage and support our Microsoft Teams video conferencing solutions .
* Specialize in the integration and management of Cisco hardware (e.G., Cisco Webex Devices, room kits) within the Teams ecosystem.
* Administer the Teams Pro portal and related Cisco device management interfaces to ensure optimal performance and functionality of conference room systems.
* Troubleshoot complex A/V, network, and connectivity issues related to the Teams and Cisco integration.