**What to Expect**
The Customer Resolution team consists of intelligent, driven, and fair-minded individuals who exercise independent, objective judgment and tackle complex business challenges. This team collaborates to develop innovative solutions that influence Tesla’s processes, procedures, and best practices so that all Tesla customers receive exceptional experience throughout the customer lifecycle. In this role, you will be responsible for streamlining and improving processes, maintaining the integrity of business policies as well as ensuring a world class level of customer satisfaction.
**What You'll Do**
- Manage and interface with both customers and internal stakeholders to resolve escalations efficiently, ensuring all involved adhere to deadlines as well as process and policy.
- Be passionate about customer service and critique processes in the interest of the customer experience
- Provide guidance and support to local field teams to scale with the rapidly growing customer base
- Analyse overall performance of an asset, interpret transaction documents, determine financial and operational accountability
- Knowledge on vehicle systems, partnering with internal teams, including external discussions with consideration for our customers
- Proactively review assets to determine potential corrective actions, provide field support to ensure actions are completed without challenges
- Support special projects, field engagements, operational reporting and analysis as assigned
**What You'll Bring**
- Capability of building a 360-degree view of a given situation by addressing Service, Sales, Legal, Operational, and Financial factors in order to provide balanced solutions for both the customer and Tesla.
- Strong analytical skills, combined with project and contract management skills, are essential, as well as the ability to work well both in a team and independently.
- The Customer Resolutions Partner acts independently and exercises a high degree of discretion and independent judgment to evaluate each situation, assess risk, and determine how best to manage each case with the customer’s and Tesla’s interests in mind.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.