L2 IT Support Engineer (SAP & IAM Specialist)Location: RemotePosition Type: Temporary, 3-month contractWe are looking for a L2 IT Support Engineer to join our technical team. In this role, you will serve as a key escalation point for technical issues, focusing specifically on SAP environments and Identity & Access Management (IAM) lifecycle operations. You will be responsible for ensuring high availability, security, and integrity of our systems while providing exceptional support to our internal business units.Key Responsibilities- SAP Support:- Manage user access and security roles within SAP (ECC, S/4HANA).- Troubleshoot SAP GUI and Fiori issues for end-users.- Provide support for SAP GRC (Governance, Risk, and Compliance) activities, including SOD (Segregation of Duties) analysis.- IAM Management:- Manage the end-to-end IAM lifecycle (joiners, movers, leavers).- Manage user identities within Active Directory, SSO solutions (eg, Azure AD, Okta), and integrated enterprise systems.- Handle ticket escalations regarding access denials, permission errors, and account lockouts.- Operations & Governance:- Maintain documentation for IAM workflows and SAP access procedures.- Collaborate with L3 engineers and security teams to resolve complex incidents.- Participate in internal and external audit activities related to user access control.- Identify and implement process improvements to increase incident resolution efficiency.Required Skills & Qualifications- Experience: 3+ years in an L2/Technical Support environment.- SAP Technical Knowledge: Demonstrated experience with SAP User Administration and Security- IAM Expertise: Proficiency in managing identity platforms (Azure AD, Active Directory, Okta, etc.)- Communication: Excellent verbal and written communication skills in English- Analytical Skills: Strong problem-solving abilities and the ability to prioritize work in a fast-paced environment.