Overview
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We are looking for a person that would like to join us in Viking Assistance Torrevieja and together with us continue fostering a good and healthy culture.
We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You\'ll become a part of a growing company where success hinges on strong teamwork. To excel in this role, we believe it\'s vital that you\'re a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.
Responsibilities
Take big part in recruiting.
Coaching and competence development.
Assisting and coaching employees to provide top-notch service to our customers
Implementation of new procedures, projects, and customers.
Personnel responsibility administration such as time sheets, salary file, absence routines, updating/maintaining shift plan.
Used to following service levels - KPIs and SLA\u2019s.
Follow up on quality and deviations, plan and execute.
Create and maintain instructions and operations manuals.
Resource management, shift planning and maintenance
Covering for other Team leaders.
Work closely with other departments within Viking Assistance Group.
Qualifications
You have great experience from leadership or supervision within call center
Solid experience from customer service sector
You have been a team leader before, or you would like to step up to become one.
You speak and write fluent in
Norwegian
You speak and write good English.
You are experienced of changing environment
You are able to switch from detail to helicopter perspective if necessary.
You are experienced in recruitment.
Who are you?
You understand the importance of a strong company culture
You can handle both operational as well as strategic thinking.
You are good at prioritization and decision making in a hectic environment.
You are good at working independently.
You have a structured approach and get things done.
You communicate well and have good people skills.
You see solutions instead of problems and have a flexible mindset.
You like working to develop teams and individuals.
You are ready to collaborate cross countries.
We offer
A competitive salary
PC and mobile phone
Flexible work hours with rotation
A very good work environment with great colleagues
Does this sound like you? Then we are looking forward to hearing from you!
Applicants will be reviewed ongoing and potentially called in for interview.
All applications need to be written in English.
Starting day: beginning of March. xpzdshu
The position reports to Team Manager Norway.
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