Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations.AufgabenResponsibilities- Preventative & corrective maintenance of Kardex systems & solutions- Complete jobs in a timely manner according to set quality standards- Customer training (Operator, Health & Safety, Maintenance etc.)- Generate leads- Administrative management tasks (reporting, personal spare parts inventory, etc.)- Provide remote diagnostics (via phone or remote connection)- On-call service to customers- PLC troubleshooting & diagnostics- Basic Software troubleshooting- Understand, promote and advise on Kardex Remstar products and servicesMain Accountabilities- Adhere to local Health and safety regulations- Positively represent the company with all external & internal stakeholders- Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities- Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture- Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times- Act as a trusted advisorProfil- Training/Education- Good general standard of education- Mechanic/ Electronic / Electrical degree / training- CompTIA A+ of similar experience- Professional Experience- Experience in field customer service- Familiar with diagnostic methods- Basic computer skills- Technical / mechanical / electronic experience- Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP- Experience in industrial communication (Field bus, Ethernet, etc.)- Experience with onsite health and safety- Leadership/Other- Excellent communication skills- Customer oriented- Confident, strong assertive team player- Good interpersonal skills- Ambitious and looking for growth- Willingness to travel- Service minded- English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)- German/other languages are valued- Local language proficiency- Mechanic / Electronic Training- Familiar with diagnostic methods / Methodological skills- Basic computer skills- PLC troubleshooting- Electrical & Electronic troubleshooting- Basic software programming knowledge- Logistics knowledge/ experience is a plus- Ability to work at height- Willingness to travel- Car license