Customer EngagementJoin to apply for the Customer Engagement role at Siemens.Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation.
As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.The Iberia region has become one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities.
It currently has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:Consulting: helping clients understand their digital maturity level, creating an evolution plan based on priorities, improving production excellence, process improvement, defining business digitalization, cost reduction, etc.Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, Low-Code applications, etc.We are looking to incorporate a Customer Engagement profile to help us with different functions that combine technical and management aspects such as:Customer Engagement will lead consulting projects for Siemens Advanta's digital consulting division for industrial clients in Iberia.
They will coordinate organizational resources from both the client and Siemens within the projects and must ensure the achievement of project objectives.
Projects may vary from general digital transformation initiatives to specific solutions for organizational objectives.
The main functions of this role include:Developing and maintaining long-term customer relationships, tracking interaction history, and keeping personalized communication.Serving as the contact point between client and company, maintaining contact with clients and key project stakeholders.Managing the delivery team, facilitating communication among team members.Communicating key client information, coordinating between departments to meet expectations.Ensuring quality control, reporting to management, and managing the review and validation of deliverables.Identifying potential business opportunities.Requirements and valuable aspects:Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
Master's in Business Administration (MBA) (valuable).
Project Management experience.Professional – high level of English.Experience in energy and infrastructure projects (valuable).
Travel availability (required).
Experience:More than 5 years of industry experience, with at least 3-5 years in project management and/or customer engagement roles.Experience in project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.Experience in OT & IT integration projects with industrial clients.We are committed to diversity: At Siemens, we promote equal opportunities for all people, regardless of gender, identity, sexual orientation, ethnicity, age, (dis)ability, neurodiversity, or any other characteristic.
We believe that diversity drives our success and strive to create an inclusive environment where everyone feels welcomed and can thrive and develop professionally.
Our Equity plan, aligned with established law, ensures fair and transparent treatment, and we are committed to continuing to build an equal and diverse workplace.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesAutomation Machinery ManufacturingLocationGreater Palma de Mallorca Metropolitan Area
#J-*****-Ljbffr