We are looking for a Collections Specialist with strong analytical and problem-solving skills to join our client's team on the late shift (13-22pm, NA time zone). You will be responsible for executing all collections activities in line with Company Policy.
Key Responsibilities:
- Review and monitor assigned accounts daily using the Collections Tool and applicable reports, including dispute management.
- Conduct proactive outbound collection calls, emails, and dunning letters.
- Perform customer account reconciliations as required.
- Collaborate with Commercial, Customer Experience, and customers to reduce overdue invoices, focusing on accounts without provisions.
- Manage end-to-end notifications in SAP Dispute Management Tool.
- Support the Credit team in reviewing blocked accounts and overdue statuses to ensure compliance with AR Corporate Credit Policy.
Qualifications & Skills:
- 1–2 years of prior collections experience, with availability for afternoon shifts.
- Fluent in English; Spanish is a plus.
- Strong negotiation and interpersonal skills; able to interact effectively with clients and stakeholders at all levels.
- Technical knowledge of collection processes.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.