Job Overview
Position: Guest Concierge – Club by Meliá – Paradisus Fuerteventura. Location: Costa Calma, Fuerteventura. Type: Full‑time. Contract: Indefinite. Salary: Conform to collective agreement plus competitive commissions.
Responsibilities
* Before interaction: Identify guests with potential interest in Club by Meliá products and services.
* Plan contact day, prioritizing high‑value profiles.
* Maintain guest records in the CRM and coordinate invitation agenda.
* During stay: Offer personalized, warm, and professional service from the first contact.
* Use conversation and empathy to build trust.
* Proactively invite suitable guests to the sales room, highlighting benefits and presenting the Circle by Meliá program naturally, without pressure.
* Communicate relevant information to the Sales Advisor (profile, interests, motivations, objections).
* After interaction: Accurately record invitation results in the CRM, ensuring traceability and follow‑up.
* Collaborate with the sales team to ensure smooth transition from Guest Concierge to Sales Advisor.
* Participate in training and team meetings oriented to continuous improvement.
* Analyze results and propose improvements to optimize conversion and guest satisfaction.
Collaborations
Work closely with the hotel reception to identify prospective guests and with the sales area to support guests throughout their stay. The Guest Concierge focuses on building trust, inviting, and pre‑qualifying guests, while the Sales Advisor leads the presentation, negotiation, and closing of the sale.
Key Competencies
* Service orientation and genuine hospitality.
* Effective communication and interpersonal skills.
* Empathy, active listening, and commercial sensitivity.
* Collaboration and team spirit.
* Adaptability and proactivity.
* Organization and time management.
Digital Competencies
* Proficiency with CRM systems and digital reporting tools.
* Accurate data and interaction recording in corporate systems.
* Basic analysis of metrics and performance results.
* Use of digital communication and planning tools.
Essential Requirements
* Minimum 1–2 years of experience in customer service, concierge, or similar roles.
* Availability to work on weekends when required.
* Passion for hospitality.
* Proactive, positive, and results‑oriented attitude.
* Excellent communication skills and customer orientation.
* Commercial sensitivity and ability to build trusting relationships.
Preferred Requirements
* Training in Tourism, Business Administration, Marketing, or International Trade.
* Fluent in English (additional languages such as French, Portuguese, or German are a plus).
* Openness to temporary geographic mobility to other resort operations if required.
What We Offer
* Stable base salary.
* Unlimited commission potential: your performance defines your income.
* Continuous training from the first week.
* Company‑provided training in consultative and emotional selling techniques.
* Professional development and global mobility.
* International, dynamic, and collaborative environment.
* Exclusive Meliá group benefits.
Equal Employment Opportunity
Meliá Hotels International is committed to equality between men and women and to fostering a workplace free from discrimination based on disability, race, religion, gender, or age. Our policies promote diversity and inclusion, contributing to our success as a global company.
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