About The Role
We now have the opportunity for a IT Operations Technician to join our Technology Department. We are looking for a highly driven, talented and experienced developer.
The role will be based at our new, additional technology site in Alicante, Spain. Backed by over 1,700 technologists worldwide based across our three key technology centres – our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe’s largest IoT platforms, we’re building something big, and we’re just getting started in Alicante.
The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements.
Your Responsibilities Will Include
* Monitor IT systems and alerting platforms (e.g., Opsgenie, Helix, Jira) to detect incidents and anomalies.
* Register and categorize incoming incidents according to defined workflows and criteria.
* Perform initial impact assessment and apply predefined troubleshooting steps or scripts when available.
* Escalate incidents to second-level support or resolver groups following the escalation matrix.
* Communicate promptly major or critical incidents to the Coordinator and relevant stakeholders.
* Follow up on open incidents to ensure SLA compliance and accurate status updates.
* Document incidents clearly and completely, maintaining updated records.
* Participate in shift handovers to ensure continuity across 24x7 operations.
* Assist in maintaining operational documentation, including procedures, contact lists, and runbooks.
* Collaborate with peers and the Coordinator to improve incident handling processes and efficiency.
Candidate Profile
You are a detail-oriented Technician who ensures the first line of defense for critical IT systems. From detecting and categorizing incidents to escalating complex issues, you play a vital role in keeping operations running smoothly in a dynamic 24x7 environment.
Essential Qualifications
* Basic understanding of IT concepts (networks, servers, applications).
* Familiarity with incident management tools (e.g., Jira, Opsgenie, Helix).
* Ability to follow structured workflows and escalation procedures.
* Strong attention to detail and accuracy in documentation.
* Fluent in Spanish and English (written and spoken).
* Availability for rotating shifts, including nights and weekends.
* Position requires EU work authorization.
Highly Valued Qualifications
* Previous experience in IT operations, monitoring, or service desk roles.
* Proficiency with tools such as Jira, Opsgenie, Helix.
Competencies
* Customer Service Orientation: Ensures professional and empathetic communication with stakeholders.
* Adaptability: Handles dynamic environments and changing priorities.
* Continuous Learning: Open to acquiring new skills and improving processes.
Benefits
* Lunch included at our offices – you won’t need to pay for your daily meal when you are at the office.
* Dynamic and vibrant environment – our office is an open‑plan space where you can interact with the best professionals from different teams at all levels.
* International stakeholder projects.
* Periodic team building events.
* Development: Tech Learning and Tech Career Plan.
* Paid time off: 31 calendar days.
If you’re not sure you meet every requirement, we encourage you to apply anyway—you might have a good fit for this role or another opportunity within our team.
EEO Statement
At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.
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