An opportunity for a Digital Customer Manager has arisen within Airbus Defence and Space, Getafe (Madrid).
Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.
Mission
The department is in charge of framing and delivering digital tools and processes for aeronautical operations of our customer's fleet. The team spreads across several countries, including customer's locations and Getafe, and embraces several nationalities and profiles, such as engineers with a background in airworthiness, MRO, digital solutions, etc. The jobholder will reinforce the team constellation by focusing on new solutions and new customers, understanding the current operation and its potential improvements, targeting transport programs such as A400M and MRTT.
Responsibilities
Understand and manage the particular needs of the digital flow of the A/C configuration and maintenance data between different systems, including customer’s, to ensure the fidelity of the digital and physical A/C and enable smooth and secure data sharing.
Support and develop customer and industry needs by understanding the information processes and IS/IT systems involved in the A400M/MRTT/Eurodrone/Eurofighter maintenance to lead related projects in the frame of system evolution and service support. Typical systems, so‑called Ground Support Devices, are MDS, MOSS, Smartforce Products, PMT, IETPX.
Contribute to the integration of the mentioned IS/IT systems with the growing new tools under the Smart Force portfolio.
Provide inputs to develop new services based on the digital tools evolution and customer’s needs evolution.
Engage the projects with Support Continued Airworthiness (Part 145 and Part M compliance) and information security requisites where applicable.
Deliverables and integration targets will include leading the technical teams as well as planning and monitoring the project schedule, costs, risk identification and stakeholder engagement, including customers, Program Office and other Systems Engineering and Support Offices.
Search for a deep understanding of the customer operation and pain points, with special focus on the aircraft operation and associated information flows, regulatory compliance, security and commercial agreements, impacts on fleet availability, effectiveness and efficiency.
Be key in the transition and evolution of the operational environment of the customer, maximising the involvement of Airbus and its products in the customer’s strategic choices.
Skills
Education: Aeronautical or Industrial (Mechanical, Electrical, Energy) Engineering degree or a related discipline.
Experience: Ideally 4 years or more in aeronautical operations or maintenance, with a focus on digital applications and data flows.
Soft skills: High adaptability to work on new topics, new business and in a networking mode.
Languages: Professional competence in English;
French or Spanish is appreciated.
Technical knowledge: airworthiness, maintenance software, customer relations, information management.
Valuable / Nice to have: experience in an airline, aircraft manufacturer, MRO or similar;
a master’s degree in business strategy, AI‑analytics, aerospace or related fields would be positively valued.
Benefits
Vacation days plus additional days‑off throughout the year.
Attractive salary.
Hybrid model of working when possible, promoting work‑life balance.
Collective transport service in some sites.
Benefits such as health insurance, employee stock options, retirement plan, or study grants.
On‑site facilities (among others): free canteen, kindergarten, medical office.
Possibility to collaborate in different social and corporate social responsibility initiatives.
Excellent upskilling opportunities and great development prospects in a multicultural environment.
Special rates on products & benefits.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. xhfqzwm We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all.
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