PbPOSITION SUMMARY /b /ppbr/ppIn conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. /ppbr/ppbHiring Requirements: /b /pulliMinimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred) /liliOne to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels. /liliAbility to make decisions based on sound judgment regarding rules and regulations. /liliAbility to observe and recognize payout accuracy, dealer behavior and associated activities. /liliSatisfactory completion of Gaming Board/Commission approved dealer school. /liliAbility to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel. /liliKnowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques. /liliKnowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. /liliThrough working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs. /liliBachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred /li /ul