Job Description
We are seeking recent graduates from various disciplines who wish to develop their professional career in the aeronautical sector. The program starts on October 1st 2026 and ends on September 30th. Selection will take place from May 2026 to September 2026.
In partnership with Camilo José Cela University, Airbus offers an exclusive program combining a Master’s study program with an 11‑month internship at Airbus in an area related to your degree. You will study a Master organized in training blocks and gain essential skills, while concurrently completing an on‑site internship in a global roles environment.
The internship is full‑time (40 h/week) and you will receive an attractive study grant.
Challenges and Responsibilities
- Assist the SCCM Service Delivery Manager in monitoring the global health of application services, tracking incident backlogs, incident resolution efficiency, request catalogs, and SLA fulfillment.
- Support the maintenance of the CMDB, knowledge databases, and the creation of operational dashboards under the guidance of the Product Manager.
- Shadow the Product Manager in managing an external subcontractor that performs RUN activities for software and operating system solutions.
- Contribute to the shift‑left approach by participating in daily exchanges with the IT Service Desk and the application support supplier.
- Observe and support the major incident resolution and escalation processes, learning how to involve the right roles and ensure continuous process improvement.
- Support the Application Services Product Manager in all RUN, BUILD or BUILD‑TO‑RUN activities requested for the Software and OS scope.
- Collaborate with the Digital Workplace Architects and experts to assist in building or updating architecture dossiers and evaluating new features and technologies.
- Contribute to the strategic product and service roadmaps by researching and proposing new ideas to the Personal Workplace Product Managers.
- Assist in ensuring the proper Entry‑to‑Service of new features, preparing the environment for permanent improvements and new releases.
- Team up with the Digital Workplace team and other PSLs to provide backup support while learning how cross‑functional backup structures operate.
- Participate in regular reviews of Personal Workplace Team routines, including Group PI Planning, weekly team meetings, and product team meetings.
- Actively document the scope of activities.
- Work closely with the department Change Manager and Product Manager to secure smooth change management for end‑users, VIPs and assistants.
- Translate operational requirements into user‑friendly guides for end‑users and detailed knowledge articles for Service Desk agents.
- Identify and propose regular improvement opportunities within the scope of software activities.
Your Profile
- Academic background: enrolled in or recently graduated from a degree in Computer Science, Information Technology or a related technical field.
- Foundational knowledge: strong interest in or academic exposure to IT Service Management (ITSM) or IT Product Management frameworks.
- Methodology: basic understanding of ITIL concepts highly valued.
- Willingness to learn PC fleet management infrastructure such as SCCM and Intune.
- Willingness to learn cloud and workspace administration tools (Intune, WS1, Google Workspace Admin).
- Willingness to learn ServiceNow for IT operational usage.
- Basic exposure to component integration, testing, solution deployment and performance management through university coursework or personal projects.
- Customer and process focus: ability to assist in designing IT operations that align with customer expectations, interest in learning service level and problem management.
- Analytical and structured: strong practical problem‑solving skills and knack for creating guides, reports and knowledge articles.
- Vendor and strategy awareness: eagerness to learn about transnational IT supplier management and product/service planning by shadowing the Product Manager.
- Interpersonal attributes: open‑minded, self‑aware, transparent, highly receptive to constructive feedback.
- Communication: negotiation‑level English required; conversational skills in German or French are a strong asset.
- Cross‑site collaboration: ability to adapt and thrive in a complex, multi‑site international environment collaborating across divisions.
Organization Structure
- Position is located in Albacete.
- Reports to the Application Services Product Manager and, from time to time, to the Head of Personal Workplace.
- Interacts with Airbus & Helicopters IM Products owners, Digital Workplace Solution Architects, Enterprise Architects, Commercial, Defense, Space counterparts, IM Security, Network, Identity and Access Management, Hosting, and Communication, Assistants and Executive Assistants community.
Benefits
- Professional development through strong academic background and in‑depth collaboration on Airbus projects.
- Expanded network within the aeronautical industry.
- Collaboration with passionate people dedicated to making the world safer and smarter.
- Participation in a diversity and teamwork culture that propels us to accomplish extraordinary outcomes on the ground, in the sky and in space.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster adaptable working arrangements to stimulate innovative thinking.
#J-18808-Ljbffr