CRM, Customer Success & Marketing Automation Associate – Mautic Specialist
This hybrid role combines deep hands-on Mautic expertise with multichannel Campaigns and Customer Success coordination across clients, internal developers, and the CEO. You will serve as both the technical marketing operator maintaining campaigns and the face of day-to-day value delivery for our managed deliverability and optimized profitability ESP offering.
Key Responsibilities
* Manage the Mautic stack – installations, upgrades, plugins, security.
* Access servers via SSH to audit and optimize cron jobs (segments, campaigns, webhooks, backups) with Dev-OPS.
* Handle triggers or missing messenger: consume workers.
* Query Amazon Athena (SQL) on our engagement_daily table (47 columns, S3-partitioned by date): validate KPIs and craft ad-hoc insight reports in collaboration with Dev-OPS.
* Monitor deliverability using tools like InboxTracker, Litmus, and MXToolBox; maintain inbox placement rates.
Customer Success & Coordination
* Act as the primary success contact for assigned accounts: schedule stand-ups, gather requirements, translate into tickets, and track SLAs.
* Coordinate hand-offs between the dev team, CEO, PM, and clients; ensure expectations, blockers, and ETAs are clear.
* Present weekly performance reports highlighting growth metrics and next-step experiments.
* Capture feedback and convert it into backlog items or optimization ideas.
Project Prioritization & Growth
* Co-own JIRA boards with the CEO; prioritize tasks to maximize ROI.
* Conduct mini-experiments (subject-line tests, new segment roll-outs) and measure lift.
* Prospect and scope new customers fitting our profile of 10+ million emails/month.
* Require 2–4 years of CRM/Marketing Automation experience, with 1+ year as primary Mautic owner.
* Proficiency in SQL on Amazon Athena (window functions, partitions, cost management); familiarity with LLM tools is a plus.
* Linux CLI skills: cron, log grep, bash scripting; LLM assistance acceptable but responsibility remains.
* Ability to explain DNS vs DKIM to marketers and discuss roadmap trade-offs with executives.
* Strong project management skills: attention to detail, organized Kanban, clear definitions of done.
* Kaizen & frugality mindset: iterate quickly, deliver value with lean resources.
* Mastery of AI tools (ChatGPT, Copilot) for rapid drafts and queries.
* Bonus skills: Optimove, Bird.com, Klaviyo, Braze, or Iterable.
* Alignment with Amazon Leadership Principles.
Stack Overview
LayerTech ESP / Mautic v5.2.3+ (Orion and newer), SparkPost MTA, Amazon SES or qMail (multi-MTA setup), Data on AWS S3 (e.g., /di-events/engagement_daily/), Athena, Tableau, Infra on AWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket or Github; Tools include InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, LLMs, Abacus.AI.
What We Offer
* Remote-first (CET±4h) with flexible scheduling.
* Full-time or part-time positions; competitive salary, performance bonuses, potential stock options.
* Impact on brands sending 10+ million emails/month.
* Accelerated learning in deliverability, data, CS, and AI-driven content.
* Join an ambitious team that values sanity and shared value creation for all stakeholders.
Success Milestones at 30/60/90 Days
Achievements include: creating a new sending domain, managing a client’s success, and autonomously handling multiple clients with minimal intervention, proactively sourcing new customers.
Ready to Apply?
* Share a short video (≤3 min) demonstrating a Mautic or Athena success you led.
* Provide an Athena query example counting bounced emails in the last 24 hours.
* Include a snippet of cron jobs you’ve added or improved.
* Send an email; if suitable, we’ll arrange a Google Meet interview.
About Data Innovation
We help business, marketing, and CRM teams increase margins, traffic, revenue, and activations while reducing costs. Our stack combines Mautic, SparkPost, Amazon SES, qMail, and Tableau, enhanced with advanced analytics and AI tools for user and content relevance. Our clients include Nestlé, Brown-Forman, Tradedoubler, and various agencies and startups.
We are a small, high-ownership, learning-oriented team partnering directly with the CEO to develop projects, delight customers, and grow the business.
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