Role: Application Service Manager
Contract type:
permanent
Spain | Remote
At Sanoma, we are looking for a proactive and service-oriented
Service Manager
to help drive operational excellence across our Application Management landscape.
In this role, you will play a key part in ensuring high-quality IT service delivery, improving operational performance, and collaborating with international teams and partners across the organization.
Looking for someone who enjoys improving services, working with international teams, and driving operational excellence in a collaborative environment.
What you'll be doing
Own and coordinate end-to-end service delivery for Application Management services
Ensure service quality, performance, and continuous improvement across operations
Act as the main point of contact for stakeholders regarding service delivery matters
Collaborate with technical teams, vendors, and external partners to ensure smooth operations
Monitor service KPIs, incidents, SLAs, and operational performance
Drive improvements in processes, governance, and user experience
Support a collaborative and customer-focused service culture across teams
What we're looking for
3–7+ years of experience in IT Service Management, IT Operations, or similar roles
Experience working in international and multicultural environments
Strong stakeholder management and communication skills
Experience coordinating vendors or outsourced teams is a plus
Continuous improvement mindset and strong organizational skills
Familiarity with ITIL or service management best practices is beneficial
Languages:
Fluent English is required;
Spanish is a plus
Nice to have
Experience in large-scale or regional/global service delivery environments
Knowledge of Application Management processes and governance
Experience working in remote/distributed teams
Why join us?
Fully remote role based in Spain
International environment with cross-functional collaboration
Opportunity to shape and improve service operations at scale
Dynamic and people-oriented culture
Real ownership and visibility across the organization
*Application requirement*
Please submit your
CV in English.
Applications submitted in other languages will not be considered.
About Sanoma Learning:
Sanoma Learning is the leading European learning company, serving over 20 million students in eleven countries. We offer printed and digital learning materials as well as digital learning and teaching platforms for primary, secondary and vocational education. The development of our methodologies is based on deep teacher and student insight and really understanding their needs. By combining our educational technologies and pedagogical expertise, we create learning products and services with the highest learning impact. Digital Products With 650 colleagues spread over 60 teams across Europe, Sanoma Learning's Digital Products department contributes to our company's goal of helping students reach their full potential with our best-in-class learning solutions.
Together, we innovate and contribute to an ever-changing world of education. We all share a deep-rooted passion for education. Every day, our methods and technology have the ability to positively impact millions of young minds across Europe. In our Product organization, you will join the largest cross-cultural community of Sanoma Learning and contribute to the digital transformation and future of education in Europe. Sanoma Learning is part of Sanoma, an innovative and agile learning and media company, impacting the lives of millions of people every day. For more information:
www.Sanoma.Com
/
www.Sanomalearning.Com