Junior System Administrator (Call center – Sprinklr Platform)
1 week ago – Be among the first 25 applicants.
Overview
Exoticca is a pioneering online travel agency that revolutionizes the conception, production, and e‐commerce of long‐distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best‐value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
Responsibilities
Assist in managing the contact center platform, ensuring it is properly configured and working, including customer contact channels such as IVR, email, chatbot, live chat, and the contact form.
Support the configuration and maintenance of the knowledge base.
Help ensure WFM system integration.
Assist in omni‐channel configuration across platforms including CRM and order management.
Receive and assess system change requests from various stakeholders.
Support IVR system configurations, including messaging and routing.
Collaborate with Operations and Data Insights to suggest simple configuration improvements.
Assist in managing telecommunications infrastructure including local rate, toll‐free, and international direct dial network numbers.
Participate in regular "mystery calls" to ensure the system works as expected.
Help manage user access rights for new hires and leavers across contact center systems.
Support email distribution list changes for new hires and leavers.
Act as a support contact for the contact center platform and escalate issues as needed.
Requirements
Some experience or internships in managing or supporting contact center platforms is a plus, but not required.
B2/C1 level English (verbal, reading, writing) preferred.
Familiarity with Sprinklr or similar platforms, including basic understanding of IVR, case management, email, chatbots, and assisted chat is a plus.
Bachelor's degree in IT, engineering, or a related field is a plus but not required.
Motivated, eager to learn, and able to manage tasks with guidance.
Benefits
Competitive compensation package in line with job responsibilities and experience.
Flexible compensation management for diet, transportation, private health insurance with Cobee.
Offices in Barcelona city.
Permanent contract from the start.
Travel packages at reduced prices.
Referral bonus for successful hires.
Unlimited coffee, team lunches, English lessons, bi‐annual company parties.
Opportunity to become part of a fun and motivated multicultural team at an agile and rapidly growing organization.
Seniority Level
Internship
Employment Type
Full‐time
Job Function
Other
IT Services and IT Consulting
Equal Opportunity Statement
Exoticca is an equal‐opportunity employer. Diversity and inclusion are at our core. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by European, national, or local laws.
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