PAs a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. /ppbr/ppbWhat You’ll Do /b /pulliAdvise and arrange travel for corporate business customers (both individuals and groups) /liliConduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services /liliArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations /liliUse Global Distribution Systems (GDSs) such as Amadeus. Training may be provided /liliEnsure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements /liliUse positive telephone service techniques and act on special customer requests /liliCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levels /li /ulpbr/ppWe look forward to sharing more detailed job functions and key performance indicators during the interview process. /ppbr/ppbWhat We’re Looking For /b /pulliPassion for excellence in client service, including proactive anticipation of needs /liliNative GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) /liliProfessional communication in German English (written and verbal) /liliAttention to detail /liliAct with integrity, and look after personal traveler information /liliPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) /liliResolving customer issues quickly and independently / with supplier /liliTeamwork and openness to feedback /li /ul