PUniting to lead our industry towards a more sustainable future for our customers and markets. /ppOur company /ppArchroma is a global leader in color and specialty chemicals with strong market insight, highly /pptalented people and a long history of material excellence and expertise. Archroma is headquartered in /ppPratteln near Basel, Switzerland, and operates with approximately 4.000 employees in 42 countries /ppand with over 30 production sites. Through our two Business: Textile Effects (TE) and Packaging /ppTechnologies (PT), we deliver specialized performance and color solutions to meet customer needs in /pptheir local markets. A company committed to innovation, world-class quality standards, high service /pplevels, cost-efficiency and sustainability, Archroma develops technologies that improve the beauty /ppand performance of everyday products. Products enhanced, colors enhanced, performance enhanced /ppbr/ppOur people /ppOur people have a rich tradition of working side by side with our customers as long-term partners, /ppdeveloping tailored solutions that help customers deliver business success. Every day, with our /pppassion, commitment to excellence and innovation, our people create specialized performance and /ppcolor solutions designed to appeal to our senses and emotions for a greater life experience. At /ppArchroma we foster diversity, equity and inclusion for everyone, whatever their gender, nationality, /ppage, educational level, etc. Our different backgrounds and talents enrich our perspective and help us /ppcreate a performance-driven and collaborative culture, based on its AACC pillars: 1) Achieve and /ppexceed; 2) Adapt and innovate; 3) Center on customer; and 4) Collaborate and embrace diversity. /ppWe touch and color people’s lives every day, everywhere. /p pbr/ppYour role /ppAllocated to our Packaging Technologies organization we are looking for a highly motivated and /ppproactive team member in the position of /ppbr/ppCustomer Service Desk Team Lead Europe /ppbr/ppThis is a permanent and full-time position, leading a team of 8 multi-skilled professionals. /ppKey responsibilities: /pp• Responsible for providing local and regional business support within Sales Distribution (SD), /ppensuring efficient Order-to-Cash processes and operational performance. This includes /ppmanaging approvals, monitoring order fulfillment, handling shortages, and supporting audits /ppand team training. /pp• At a regional level, you drive process improvements and harmonization, implement new tools /ppand workflows, and ensure strong cross-functional collaboration. You also support sales /ppteams in strategic initiatives and special projects. /pp• In your project management role, you coordinate regional and global initiatives, act as a key /ppcontact for SAP SD/O2C implementations, and lead process design and improvements in /ppcollaboration with IT. /pp• Additionally, you focus on team development and onboarding, training members on key /ppframeworks (AACC), and promoting efficiency, simplicity, and effective communication across /ppteams. /ppbr/ppProfile: /pp• At least 5 years of business experience in an OTC function in a multinational company as a team leader /pp• Project experience is valuable /pp• Fluency in English (mandatory) /ppbr/ppSkills and Competencies: /pp• Strong communication and interpersonal skills /pp• Effective collaboration with internal teams and external partners /pp• Ability to understand and define business and project needs /pp• Adaptable and self-motivated team player /pp• Comfortable working in an international environment /pp• Able to work independently and take initiative /pp• Flexible and highly collaborative across all company levels /ppbr/ppOthers: /pp- Position based in Spain (El Prat de Llobregat, Barcelona) /pp- Work permit is requested /ppbr/ppYour Application /ppIf your background and personal experience fits this profile, please send us your complete application via LinkedIn /p