The Service Owner is accountable for the end-to-end health and performance of a portfolio of shared platforms.
This role ensures platforms deliver business value while remaining compliant, cost-effective, and aligned with enterprise standards. The Service Owner acts as the single point of clarity across governance, lifecycle, and stakeholder coordination.
What is expected from this role
* Act as a Service owner for platform value, balancing business needs, risk, and long-term sustainability
* Drive consistency and transparency across platform governance, lifecycle decisions, and vendor interactions
* Foster strong collaboration across IT, business stakeholders, and peer service owners to enable seamless platform usage
Tasks And Responsibilities
* Centralize accountabilities for all managed platforms
* Ensure alignment with IT ways of working, strategy and architecture
* Strengthening compliance, governance, and risk management.
* Standardized processes, documentation, and lifecycle management
* Optimizing cost efficiency and vendor management
* Manage the relationship with other service owners and POs that we share platforms with
Requirements
* Strong understanding of enterprise architectures, cloud platforms, integrations, APIs, and data pipelines
* Experience leading platform governance, technical audits, and risk management
* Proficiency in DevOps practices, CI/CD pipelines, monitoring frameworks, and automation
* Ability to define and enforce technical standards and lifecycle processes
* Strong cross‑team facilitation and the ability to drive technical alignment across multiple squads
* Demonstrate strong business–technical translation skills with experience liaising across business, operational, and IT teams; quickly learn new tools including AI and automation solutions
* Excel in a fast-paced, global environment through strong time‑management, independent problem‑solving, attention to detail, and fluent English communication
* Hold a relevant bachelor’s degree, ideally with pharma experience or prior roles in digital marketing/SEM/SM within service delivery settings; able to work hybrid from Sant Cugat and travel occasionally
Benefits
* Flexible working conditions
* Life and accident insurance
* Health insurance at a competitive price
* Investment in your learning and development
* Gym membership discounts
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