About Maisa
At Maisa, we're solving enterprise AI's biggest challenge: trust. We've created a platform that enables enterprises to build reliable Digital Workers for automating knowledge work without production failures or traditional automation limitations. We are pioneering Agentic Process Automation for regulated industries, delivering verified, traceable results that meet the strictest compliance requirements. Join us in transforming how enterprises work by making AI accountable for mission critical processes and empowering the people who know the work to automate it.
The Role
We are seeking a dynamic Customer Education Lead to revolutionize how our clients learn and master Maisa Studio. This is not a traditional training role—you'll architect next-generation customer enablement experiences that turn citizen developers and process engineers into AI automation power users. You will own the complete educational journey for our clients, from onboarding through advanced mastery, designing learning experiences that go beyond conventional LMS approaches and embrace modern, engaging methodologies.
This role reports to the COO and is initially an Individual Contributor in our flat organization structure, providing autonomy to shape our customer education strategy from the ground up.
Key Responsibilities
* Design and execute comprehensive education strategies that accelerate customer adoption of Maisa Studio
* Create scalable learning journeys for two key audiences: citizen developers (business users) and process engineers (business process consultants) turning AI automation experts
* Collaborate with product, customer success and client services teams to identify customer training needs and opportunities
* Develop and maintain training and certification programs included in client agreements
* Own Customer Education Through Enablement: partner with enterprise clients to ensure training and certification programs drive measurable business outcomes
* Shape product evolution with product and engineering teams to ensure Maisa Studio is intuitive for non-technical users
* Lead the development of "Maisa Academy" as the central hub for learning and build a vibrant user community
* Partner with key enterprise clients to design and co-develop their internal enablement programs to scale Maisa adoption
Hands-On Content Creation & Delivery
* Instructional design expertise
* Produce engaging learning content including interactive tutorials, case exercises, micro-learning modules, and immersive video experiences
* Host live workshops, webinars, and "Studio Sessions" that demonstrate software functionality
* Create gamified learning paths and certification programs
* Develop self-service resources for independent, self-paced learning
Innovation & Analytics
* Pioneer modern learning approaches (e.g., short-form, interactive, peer-to-peer knowledge sharing)
* Implement AI-powered chat, search, and recommendation systems within the learning platform
* Track learning analytics and customer success metrics to optimize educational experiences
* Collaborate with product teams to identify knowledge gaps and improve Studio usability
Required Qualifications
* 5+ years of customer education, training, or enablement experience in B2B SaaS or technology companies
* Background in instructional design, adult learning theory, or educational technology
* Proven ability to design and execute educational programs from concept to completion
* Modern learning expertise with innovative educational technologies, mobile learning, gamification, or Gen Z engagement strategies
* Technical aptitude to understand and explain complex software functionality without being a developer
* AI fluency with understanding of AI, machine learning, and automation technologies
* Content creation skills including video production, interactive content design, and learning path development
* Exceptional communication skills in both Spanish and English
* Data-driven mindset with experience using analytics to improve educational outcomes
Desired Qualities
* Experience with automation technologies (RPA, BPM, process mining) or AI/ML platforms
* Knowledge of change management and adoption strategies for enterprise software
* Video editing, graphic design, or multimedia content creation skills
* Startup or scale-up experience in a fast-paced environment
What We Offer
* Opportunity to shape the future of accountable enterprise AI agents
* Competitive compensation package
* Flat organization focused on impact
* Work with cutting-edge computational AI technology
* Dynamic, experienced team of technical experts
* Continuous learning in the evolving field of Agentic AI
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