**Descripción**:
We are recruiting a **CUSTOMER SERVICE ASSISTANT** for **Novaya Iberia**, a European multinational leader in the manufacture of natural and sustainable latex products for the sleep industry, with an international presence and plant in La Almunia de Doña Godina (Zaragoza).
**What will your responsibilities be?**
- Manage customer orders end-to-end: issuing, processing and monitoring them according to established procedures.
- Control stock levels and ensure product availability to support efficient planning.
- Coordinate order-related documentation and organise shipments with operations and logistics teams.
- Plan and manage Iberian market orders using the Ariadne ERP.
- Manage claims, returns and cancellations, ensuring customer satisfaction.
**What do we offer?**
- Stable incorporation into a solid and expanding multinational company, recognised internationally in its sector.
- A professional project with real growth and development opportunities. Continuous training in products, tools and internal processes.
- A dynamic, international and multicultural work environment.
- The working hours are Monday to Friday from 8:00 to 17:00.
- Salary: €30,000 gross per year and a permanent full-time contract.
**Requisitos**:
**What are we looking for in you?**
- University degree (Bachelor’s or equivalent).
- Minimum 2 years of experience in similar Customer Service positions.
- Advanced command of Microsoft Office and experience using ERP systems; Ariadne experience is highly valued.
- High level of English (C1-C2) both spoken and written. Knowledge of French, Italian or other languages will be an advantage.
- Residence in La Almunia, Zaragoza, or nearby areas.
- Strong skills in organisation, communication, problem-solving, customer focus and teamwork.
**Ref. 26-09690